Payment, Shipping and Refund Policy

Order Tracking

As soon as your package is shipped, a confirmation email will be sent to you with the tracking number and the carrier's name. You can also check the status of your orders by logging into your account, under the "My Orders" tab.

If your order contains several items, delivery may be made in multiple packages delivered on separate dates, within 5 to 12 business days.

Modify or Cancel an Order

Once your order is confirmed, it is no longer possible to modify or cancel it, as processing is immediate. In case of a problem, contact us as soon as possible at contact.olevsmontres@gmail.com and we will do our best to intervene before shipment.

Right of Withdrawal — 14 days (EU mandatory)

In accordance with European Directive 2011/83/EU and the French Consumer Code, you have a period of 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to justify your decision.

How to exercise this right:
Send us an email to contact.olevsmontres@gmail.com stating your order number and your intention to return the product. We will reply within 48 hours with return instructions.

Return conditions:

The product must be returned in its original packaging, complete and in good condition
Return shipping costs are the responsibility of the customer
The refund will be made within 14 days of receipt of the return, via the same payment method used during the purchase

Note: We recommend using a tracked shipment, as we cannot be held responsible for packages lost during return.

Defective or Damaged Product

If you receive a product with a manufacturing defect, damage, or malfunction, contact us immediately at contact.olevsmontres@gmail.com with:

Your order number
Photos of the product and packaging

In this case, we will cover the return and offer you a choice of: product replacement or a full refund. No fees will be charged to you.

Refund

The refund is made within 14 days of receiving the returned product or confirming the problem (for defective products). It is made via the same payment method used during the purchase.

Secure Payment

All transactions on olevsmontres.com are secure and encrypted. Your banking information is processed directly by Shopify Payments — we never have access to your credit card data.

Accepted payment methods:
Visa, Mastercard, American Express, Carte Bancaire, Apple Pay, Google Pay, Shop Pay, PayPal, Klarna, iDEAL, Bancontact, Wero.